Changes to the GTCs as of 01.08.2021

As of 01.08.2021, practically nothing will change for you as a customer: you will continue to browse our online shop and will continue to receive the publications you have ordered through our publisher Brockhaus/Commission (BroCom), but then in your own name, i.e. the purchase contract will be concluded with BroCom. Therefore, for orders as of 01.08.2021 the following applies

for end customers (e.g. readers, teachers, schools) the General Terms and Conditions, which you can display by clicking on this line

and

for resellers the GTC, which you can display by clicking on this line.

 

Cancellation policy for e-books and other digital products valid for orders as of 01.08.2021

1. Concellation rights

You have the right to cancel within fourteen days without citing reasons. The cancellation period lasts fourteen days from the day on which you or a third party named by you, who is not a carrier, took possession of the goods.

If on the other hand the goods are supplied in several part-deliveries or installments, the cancellation period will begin on the day on which you or a person named by you, who is not the carrier, has or have taken possession of the last item in the deliveries.

In the case of an agreement relating to several goods that you have ordered as a single order, but that are separately delivered, the cancellation period begins on the day you or a person named by you, who is not the carrier, has or have taken possession of the last item in the deliveries.

To exercise your cancellation right, you must inform us of your decision to cancel this agreement by means of an unequivocal declaration sent (e.g. by post, fax or email) to the

Brockhaus Kommissionsgeschäft GmbH
Waldorfbuch.de
Kreidlerstrasse 9
D-70806 Kornwestheim, Germany
Phone: +49-7154-1327-9204
Fax: +49-7154-1327-13
email: weigand@brocom.de

To do so you can send us the attached cancellation form template, though this is not essential.

To comply with the cancellation deadline it is sufficient for the message stating that you wish to exercise your right of cancellation to be sent before the deadline expires.

2. Consequences of Cancellation

If you cancel this agreement we are obliged to repay you all payments we have received from you including delivery costs (with the exception of additional costs that arise from you choosing a form of delivery different from the most economical standard delivery method we offer) no later than within 14 days from the date on which we received notification of your cancellation of this agreement. In making this repayment, we will use the same means of payment that you used for the original transaction, unless another method is expressly agreed with you. In no instance will you be charged any additional fees as a result of this repayment.

We can decline your repayment until we have received the goods again, or until you have shown that you have sent them back, whichever occurs earlier.

You must return or hand back to us the goods without delay and no later than within 14 days from the date on which you informed us of the cancellation of this agreement. The deadline is met if you dispatch the goods back to us before the period expires. You will bear the costs of return to us, unless, due to their nature, they cannot be sent back in the normal way by post (e.g. goods delivered by freight transport). In the latter case we will bear the costs of return of the goods.
You will only be responsible for any loss of value of the goods if this loss of value is due to handling by you that is unnecessary for checking their properties, characteristics and mode of function.

3. Cancellation form

If you wish to cancel the agreement, please fill out the form that can be downloaded here, and send it back to us.

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